VSL’s Chartered Operators access Platform Services and are designed to support you in making the most of your affiliation with VSL.

Whether you’re just starting out, managing a few homes, or operating a large sober living portfolio, VSL offers specialized services designed to support you at each phase. From foundational support for new operators, to scaling strategies for those managing a few homes, and advanced optimization tools for those with an extensive portfolio, our services are tailored to solve the unique challenges and opportunities you face at each stage of developing your recovery homes.
How Platform Services can help you open your first home:
How Platform Services can set you up for growth and success
Explore how Platform Services can help you refine and improve
How we can help Operators looking to take their recovery housing to the next level:
The VSL Call Center offers personalized service to maintain your home’s professional image and efficient guest intake. During onboarding, we get to know your home and its unique offerings, ensuring every caller is connected to the right place. After your on board, our call center staff will be equipped to answer general questions and direct guests to apply to live in your homes.
Key Features of the VSL Call Center:
How the VSL Call Center Benefits Chartered Operators:
VSL’s integrated software suite is custom-built for recovery housing and available exclusively to VSL Chartered Operators.
Simple Electronic File Management
Access a cloud-based, purpose-built software system that helps easily manage guest files anytime, anywhere, with no user limit. This feature ensures compliance with NARR-3.0 standards for recordkeeping and transparency.
Electronic Payment Acceptance
Simplify rent collection by offering a secure and convenient platform collecting payments.
Full-Suite Accounting System
Our full-suite accounting software is tailor-made for recovery housing, offering unlimited users and cloud-based accessibility for comprehensive financial management.
Presence on www.vanderburghhouse.com
Your Chartered Home will be prominently featured on VanderburghHouse.com, boosting your home’s online visibility, enhancing credibility, and driving applicants to your pages.
Featured Listing on www.soberhousedirectory.com
Gain additional exposure with a Directory Spotlight on SoberHouseDirectory.com, one of the most-visited directories for sober living homes. This feature ensures your home is visible to an audience specifically seeking recovery housing, increasing the flow of qualified applicants.
Social Media and Directory Management
Our social media and directory management service includes the professional upkeep of your profiles on key platforms like Google Business, Facebook, and others. This service ensures your online presence is fully optimized, up-to-date, and actively engaging with potential guests across multiple platforms.
Boost your Inbound Applications
VSL accepts applications on behalf of Chartered Operators through multiple channels. In addition to the online form, we accept applications by fax, email, and even telephone through our Intake Team. Applications are briefly reviewed and quickly routed to the most appropriate home, ensuring prompt service to applicants and referral sources and immediate connection to one of our members. Our members can easily access all open applications online, conduct a thorough telephone screen, and set them up for an orientation.
Access a Robust Application Review Tool
We offer a customizable tool for reviewing guest applications, allowing operators to use a tailored “playbook” that guides decision-making. If desired, the system can also record telephone screenings for future reference.
Access Professional Intake Services
For an additional cost, operators can access a dedicated Intake Coordinator who is specifically trained to screen guest applications on your behalf. This service ensures that applications are processed with care, providing a professional and efficient intake experience. Please speak with a member of our team for more information about Intake Services.
Facility Knowledge Base and Training
We equip operators with a comprehensive facility knowledge base and provide training services to ensure you make the most out of your facilities. From routine maintenance to maximizing space efficiency, we guide operators through best practices for maintaining and improving their recovery homes. We will walk you through the best practices and helpful tips and tricks that you can use to reduce headaches and increase profitability in your recovery homes.
New Home Support
We will produce professional scale drawings, exit plans, and design plans to optimize your home’s physical space and meet certification requirements. We love helping our members maximize the value of their property, from improving the flow and use of common spaces to responsibly maximizing capacity.
Grant and Funding Resources
We offer access to grants and funding resources to help operators upgrade their homes at reduced or no cost. In addition, we provide discounted repair and maintenance materials through our vendor relationships and a network of service professionals to assist with repairs and upgrades.
NARR-Compliant Forms and Templates
We provide a range of NARR-compliant forms and templates to streamline the certification process. Our template library meets the standards set by NARR and their state certification affiliates in each of the regions where we operate.
Comprehensive Library of Operational Forms
Our extensive library includes a variety of operational forms and templates to help operators run their homes efficiently and professionally.
Operational Tools and KPI Management
We offer a range of operational tools and KPI management resources to help recovery homes optimize their operations.
The Vanderburgh Foundation is proud to offer several opportunities to receive Platform Services at no up-front or ongoing cost
Leasing from a VSL affiliate: Operators who lease their home from a VSL affiliate can have Platform Services fees waived.
Community fundraising: By helping VSL raise funds and awareness in your local community, operators can offset the costs of Platform Services.
Startup grants: VSL offers one-time and ongoing grants to operators in target geographic areas or who meet other criteria.
At Vanderburgh Sober Living, we believe in the power of community and the impact that safe, supportive recovery housing can have on individuals’ lives. Becoming a Chartered Operator means you are not just running a home—you’re creating a space where hope is restored, and recovery is made possible. If you’re passionate about making a difference, if you’re ready to lead with integrity and care, we invite you to take that next step. Join our community of dedicated operators, gain access to unparalleled resources, and start changing lives today.
Apply now to become a Chartered Operator and be part of something bigger. Your journey to building a lasting legacy of recovery and transformation starts here.
